ORDERING
Sales and Accounting (415) 920-7100 - Ordering (415) 920-6740
 
ORDERING

 

A Guide to Optimizing Concrete
Deliveries and Customer Satisfaction
 
   
   
General Information
   
Ordering Concrete
   
Will Call/Go Orders
   
Surcharges
   
Weather Policy
   
 
 
Wet Weather Policy
 
On rainy days or days when rain is in the forecast, Bode Concrete has two
 
classifications of firm orders -- a "shine only" go and a "rain or shine" go.
 
 
Shine Only Go Orders
-
Concrete will be dispatched in the morning only after contact has been made with the customer
   
the morning of the pour if the weather is threatening or it's raining. If it's not raining ad rain is not in the
   
immediate forecast the day of the pour, the concrete will be dispatched and delivered at the promised time.
-
If the order is a shine only go and a decision is made by the customer to pour it in the rain, the delivery time
   
may have to be adjusted as drivers will be called in to work in the morning (drivers are given one hour from
   
the time they're called until they are expected to be on the clock although this could vary due to how far the
   
driver may live from the plant). If it has rained the previous night but is clear in the morning, we will still
   
contact shine only customers the morning of the pour prior to dispatching concrete as jobsite access
   
could be an issue.
  -
If a shine only order cancels due to weather, we will do our best to accommodate the customers'
   
wishes regarding rescheduling the order. However, no guarantees are made that the same time
   
and rate of pour on the following day will be available.
   
   
Rain or Shine Go Orders
  -
Drivers, batch men and materials will be scheduled for rain or shine orders.
  -
Bode Concrete will not contact the customer in the morning regardless of weather and the
 
concrete will be shipped as scheduled.
 
  -
Should the customer cancel in the morning due to weather, Bode Concrete may pass on
   
costs associated with opening the plant.
  -
If a customer cancels a rain or shine order after it's loaded, the customer is responsible for
   
the loaded concrete as well as the plant costs.
   
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